Madrid-Barajas Airport has become the first airport in the world to automate its passenger boarding bridges, marking a significant milestone in the digital transformation of airside operations.
The new system, MAXAutomate, allows for remote and progressively autonomous control of boarding bridges with minimal human intervention. Developed by TK Elevator, the technology integrates with existing airport infrastructure to minimise disruption while improving efficiency, safety, and sustainability.
“We are actively working on increasing the autonomy of boarding bridge operations,” Ignacio Medina, CEO of Airport Solutions at TK Elevator, told the Airports AI Alliance. “This involves several incremental technological advancements that will eventually enable assisted operations with little human intervention in the mid-run.”
MAX Automate was deployed at Madrid-Barajas as part of a broader effort to create a digital ecosystem around turnaround operations. The system uses a combination of sensors, cameras and software to manage the positioning and operation of boarding bridges from a central control room. It is designed to reduce manual processes, lower emissions from apron movements, and enhance the working environment for airside staff.
“This initiative is just the first step,” Medina said. “We plan to grow in the digitalisation and automation of these operations.”
The solution was customised to suit the operational environment at Madrid-Barajas, and Medina stressed that the system is adaptable to other airport settings, regardless of their technical complexity.
“MAX Automate customises the integration for each airport to be able to serve absolutely all airports worldwide,” he said.
For airports considering similar upgrades, Medina recommends starting with key infrastructure improvements–such as network capability and camera systems–followed by staff training and collaborative pilot projects.
“Invest in training programmes to re-skill employees,” he said. “Work closely with technology providers to develop and implement pilot projects, ensuring that all stakeholders are aligned and prepared for the changes.”
The use of centralised remote control also strengthens operational resilience. Control rooms are designed with redundancies in place, and the system allows for a seamless switch to local control if required.
Medina concluded: “The implementation of MAX Automate at Madrid-Barajas Airport aligns seamlessly with broader digital transformation strategies by creating a digital ecosystem around all turnaround operations.”
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