Adelaide Airport expands self-service check-in as part of digital upgrade

Adelaide Airport is rolling out new self-service and cloud-based passenger processing technology from Amadeus, including more than 50 automated bag drops and around 80 self-service check-in kiosks.

Australia’s fifth-busiest airport will install Amadeus Seamless Bag Drop units that can operate in either full self-service or agent-staffed modes. Their side-loading design is also intended to make it easier to handle larger items such as wheelchairs, pushchairs and trolleys.

The airport will also move its passenger processing technology to the cloud using Amadeus Airport Cloud Use Service (ACUS). The platform allows airlines to operate from any check-in or boarding counter, while removing the constraints of fixed network connections so passenger services can be provided from other locations in the departure hall or by roaming agents.

“Moving to Amadeus’ solutions for seamless travel help us maximise the productive use of terminal space, onboard new airline partners more easily and deliver a more connected experience for passengers,” said Dermot O’Neill, Executive General Manager, People, Culture and Customer at Adelaide Airport.

Adelaide will also introduce Amadeus Smart Message to manage communication between airlines and the airport’s baggage infrastructure, replacing the Teletype messaging standard first introduced in the 1960s and still used across the aviation sector.

Photo by Marvin Castelino on Unsplash