Tag Archive for: Amadeus

Adelaide Airport expands self-service check-in as part of digital upgrade

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Adelaide Airport is rolling out new self-service and cloud-based passenger processing technology from Amadeus, including more than 50 automated bag drops and around 80 self-service check-in kiosks.

Australia’s fifth-busiest airport will install Amadeus Seamless Bag Drop units that can operate in either full self-service or agent-staffed modes. Their side-loading design is also intended to make it easier to handle larger items such as wheelchairs, pushchairs and trolleys.

The airport will also move its passenger processing technology to the cloud using Amadeus Airport Cloud Use Service (ACUS). The platform allows airlines to operate from any check-in or boarding counter, while removing the constraints of fixed network connections so passenger services can be provided from other locations in the departure hall or by roaming agents.

“Moving to Amadeus’ solutions for seamless travel help us maximise the productive use of terminal space, onboard new airline partners more easily and deliver a more connected experience for passengers,” said Dermot O’Neill, Executive General Manager, People, Culture and Customer at Adelaide Airport.

Adelaide will also introduce Amadeus Smart Message to manage communication between airlines and the airport’s baggage infrastructure, replacing the Teletype messaging standard first introduced in the 1960s and still used across the aviation sector.

 

Photo by Marvin Castelino on Unsplash

 

New survey shows travellers are open to AI assistance

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New research from Amadeus suggests travellers are becoming increasingly comfortable with AI tools to support transport and mobility journeys, especially where technology can reduce friction and improve access to real-time information.

The research highlights that travellers are more willing to share personal data when there is a clear operational benefit, such as faster journeys or improved disruption management.

The study, based on responses from 3,000 global travellers, found that 68 percent would be likely to use an AI-powered travel assistant to suggest and book transport services.

The findings reflect growing demand for more connected travel experiences across different transport modes, with passengers increasingly expecting accurate updates, simplified booking processes and better support during disruptions.

“AI is reshaping traveller expectations faster than any other trend, especially in mobility,” said Peter Altmann, Vice President Mobility and Travel Protection at Amadeus. “Throughout the entire trip, hyper-personalisation and real-time accuracy are now essential. Every recommendation, every update, every booking must be tailored and intuitive.”

Respondents showed the strongest interest in AI applications that support real-time rerouting, multimodal trip coordination and proactive notifications during delays or operational disruptions. More than 80 percent said they value AI-driven recommendations before and during trips.

 

Photo by Artur Tumasjan on Unsplash

The Airports AI Alliance (AAA) assists the aviation industry to deploy artificial intelligence effectively and responsibly by bringing together C-suite business leaders who are committed to creating a roadmap for their organisation.

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