Tag Archive for: Hubway

Vienna Airport expands use of AI assistant to local business district

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Vienna Airport is testing its new AI-powered digital assistant at Vienna AirportCity, expanding the technology beyond the airport terminal into its wider business district.

Vienna AirportCity brings together offices, logistics facilities, hotels, restaurants, conference facilities and other services adjacent to the terminal. More than 250 companies are based at the site, with around 23,000 people working across the AirportCity community.

As part of the proof of concept, QR codes have been installed at three locations across the district. Scanning a code opens Hubway.ai’s digital assistant on a user’s smartphone, with the location embedded in the QR code allowing the AI agent to understand where the visitor is starting from and provide directions accordingly.

Visitors can also ask questions about businesses, restaurants, parking, shops and other services at the site. The system is intended to make wayfinding and information easier to access for passengers, employees and other visitors without requiring a dedicated app.

The trial will also allow Vienna Airport to understand which information visitors most frequently look for and the questions they ask. According to AirportCity, these insights will be used to inform the development of its digital services, signage and information provision.

 

Photo by Palumpawump on Unsplash

Paris-Beauvais Airport extends use of conversational assistant

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Paris-Beauvais Airport has extended its partnership with conversational AI provider Hubway to 2029 following a six-month pilot that demonstrated strong passenger adoption and engagement.

The solution provides multilingual assistance before and during the airport journey, helping travellers access flight information, wayfinding, transport options, baggage guidance and airport services through a QR code, without requiring an app download.

According to the airport, the trial recorded nearly 4,400 conversations across five locations, achieving a 97 percent resolution rate.  It has supported 36 languages and received an average satisfaction score of almost 4.5 out of 5. The platform also generated significant engagement with airport services, including transport, retail and dining.

Xavier Watel, Head of Customer Experience at Paris-Beauvais Airport, said the airport’s ambition is to offer “an ever smoother, more accessible, and more personalized experience,” adding that the initial results show “conversational intelligence meets a real expectation among our passengers.”

The extended partnership will be delivered in phases over the next three years. Planned developments include expanding the assistant beyond the airport through digital channels, introducing more personalised services and booking capabilities, and creating a multi-channel experience with services available in around 100 languages.

The Airports AI Alliance (AAA) assists the aviation industry to deploy artificial intelligence effectively and responsibly by bringing together C-suite business leaders who are committed to creating a roadmap for their organisation.

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