Bordeaux Airport pilots AI system to analyse passenger flows

Bordeaux Airport has begun testing an AI-based passenger flow monitoring system developed by Outsight, with a pilot deployment in selected areas of Hall A. The trial forms part of the airport’s efforts to improve operational performance and better manage passenger movement within existing terminal infrastructure.

The system creates a dynamic digital twin of targeted spaces in the terminal, allowing teams to observe passenger movements in real time. By analysing queue formation, density changes and how different areas are used, the airport aims to gain a clearer and more objective understanding of operational conditions.

Passenger movements are digitised in an anonymous format within a shared spatial data environment. According to the project partners, the system does not capture images or identify individuals, focusing instead on aggregated movement patterns across the terminal.

Talel Jaouad, Head of Airport Process Department at Bordeaux Airport, said the pilot is intended to strengthen operational insight and coordination: “We are experimenting with this technology to improve our understanding and control of passenger flow, allowing us to optimize our resources. The ultimate goal, of course, is passenger satisfaction. For our staff, as well as our partners operating in the terminals – airlines, service providers, and retailers – this pilot represents an undeniable advantage for fine-tuning their actions in real time and within a framework of continuous improvements.”

Raul Bravo, President and Co-Founder of Outsight, said: “The use of Physical AI has become a standard in how modern airports operate, regardless of their size. Today, what matters is not size, but relevance. Airports like Bordeaux are adopting proven technologies that integrate seamlessly into their operations and deliver immediate and tangible added value.”

Photo: Bordeaux Airport